Form inbox link results in error message

The placeholder [%$FORM_INBOX_LINK%] links directly to the process within the mailbox. Sometimes a 404 error page is displayed instead, stating that the resource could not be found.


The reason for this is that the form inbox link is generated context-based. This means that if the form is called up previously via the frontend server, e.g. via form-provide-link or can only be called up there and is then sent, the placeholder [%$FORM_INBOX_LINK%] is also returned relative to the call. For example:
https://my-forms.de/frontend-server/inbox/review.xhtml?fcpuid=b85193a3-505b-407d-9984-6b81ec75e4c5

By default, the mailbox is only accessible via the master server (formcycle). The call will therefore fail in this case. The following options are currently available:

• Install the frontend server with mailbox (see Release notes > Version > frontend-server-inbox.war)
  This would make the form inbox link accessible, but the mailbox can also be called externally. This is also protected with a login, just like on the master server.
• Use the [%$FORM_REVIEW_LINK%] instead of the inbox link. This is also available without a mailbox, but does not include the mailbox frame.
• In the corresponding action, use a separate URL placeholder instead of the inbox link, which refers to the internal inbox URL. The placeholder can be created under Files & Templates > URLs. Example:
  Name: Form-Inbox-Link-Internal
  Value: https://my-forms-internal.de/formcycle/inbox/review.xhtml?fcpuid=[%$PROCESS_ID%]
  The value up to /formcycle is equivalent to the basic URL (under Client > Settings > Basic settings).
  The new placeholder can then be used as usual via Placeholder selection > URL template:
  [%$$Form-Inbox-Link-Internal%]
  
  

If no frontend server is used, the problem should not occur.